1. Introduction

Moving Moments is committed to protecting your privacy and handling your personal data with care and transparency. This Privacy and Cookie Policy explains how we collect, use, store and protect your information when you use our website and services.

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Moving Moments is a trading name of Action Mirror Productions Ltd ("we", "us", "our").

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2. Information We Collect

We, and approved third parties may collect and process the following types of information:

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Personal Information

• Name

• Email address

• Billing and payment details

• Any information you provide when contacting us

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Content You Provide

• Photographs, images, videos or written content uploaded for the purpose of delivering our services

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Technical Information

• IP address

• Browser type and version

• Device and operating system

• Pages visited and time spent on the site

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3. How We Use Your Information

We use your information to:

• Provide and deliver our services

• Process payments and manage orders

• Communicate with you about your project or enquiry

• Improve our website and services

• Meet legal and regulatory obligations

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We will never sell your personal data to third parties.

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4. Legal Basis for Processing

Under UK data protection law, we rely on the following legal bases:

• Contract – to fulfil our obligations when you place an order

• Consent – where you have actively agreed (e.g. marketing communications)

• Legitimate interests – to operate and improve our business

• Legal obligation – where required by law

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5. How We Store and Protect Your Data

Your information is stored securely using appropriate technical and organisational measures.

 

Uploaded images and project files are retained only for as long as necessary to complete your order and any agreed revisions, after which they are deleted or archived securely unless otherwise requested.

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6. Sharing Your Information

We may share your information only with trusted third parties where necessary to provide our services, such as:

• Payment processors - PayPal are our preferred payment service provider

• Secure file hosting or delivery services - Google are our preferred providers of file storage services

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These providers are required to handle your data in accordance with applicable data protection laws.

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7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (subject to legal requirements)

• Object to or restrict certain processing

• Withdraw consent at any time where consent applies

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To exercise your rights, please contact us using the details on our website.

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8. Cookies

What Are Cookies?

Cookies are small text files stored on your device that help websites function properly and improve user experience.

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Cookies We Use

We may use:

• Essential cookies – required for the website to function

• Analytics cookies – to understand how visitors use our site

• Functional cookies – to remember your preferences

Where required, you will be asked for consent before non-essential cookies are placed.

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Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

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9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

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10. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

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If you experience an issue with your order, please contact us promptly so we can attempt to resolve it.

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11. Contact Us

If you have any questions about this Privacy and Cookie Policy or how we handle your data, please contact us via the details provided on our website.

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Last updated: January 2026